Customer Happiness

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PRODUCT CARE

STERLING SILVER -  Like any .925 sterling silver, over time it may tarnish. To keep your pieces looking bright and new, occasionally polish with a polishing cloth or a polisher.

GOLD PLATED - Our plated jewellery is coated on top of brass. As stated above, it may tarnish over time. To preserve the coating, it's highly recommended that you remove your jewellery while showering, washing your hands, or dealing with household chemicals, lotions and perfumes.

SEMI PRECIOUS STONES -  Although natural gemstones are strong, the gems can still be scratched or chipped if roughly handled or dropped.


SHIPPING 

Free shipping (non traceable) is offered on orders above $50 pre tax. This does not however ensure you will receive your item as per Canada Posts' shipping without tracking. We strongly advise you use Canada Post shipping with tracking. Only available on orders within North America. This does not apply to refunded items or exchanges.

All orders will be shipped on Mondays.

IN STORE PICK-UP

Any products that are only available to be picked up in stores can be exchanged within 7 days of pick up date.


RETURNS DUE TO SIZING

If the ring or bracelet you ordered does not fit, we will exchange your piece for a different size (if we carry it) within 7 days of the order date. Please ensure when sending items back that you are using a shipping method with tracking as we will not be responsible for any items that are lost and/or mishandled during shipping back to us. We also will not be paying for any shipping back to us due to resizing. If you require additional information prior to your order, please reach out. 

ONLINE RETURNS

If for some reason you are unhappy with your purchase, you can initiate a refund within 7 days of the order date. Unworn and unused items may also be exchanged (not including personalized/custom pieces) within 7 days of the purchase date (having used shipping with tracking).

You lovely humans are responsible for return shipping fees, if applicable. We are not responsible for lost packages. We strongly suggest using a shipping method with tracking to ensure all items are received and/or traceable, to ensure nothing is lost in the mail.

Custom items, pieces that have been resized, and earrings are final sale.

If an item you receive is defective, please contact us. We would love to have an opportunity to inspect such items. We will not be paying for shipping back to us and we would suggest you use a shipping method which includes tracking, to avoid any items being lost. Please note: a broken chain from wear or rough use of gem is not considered defective. 


CANCELLATIONS

Once an order is submitted we are unable to change or cancel the order.

If you have additional questions about your order, please contact us directly by email at gemstonesandco@gmail.com.